Director of Maintenance
We’re looking for a dynamic Director of Maintenance who can help us to transform the maintenance service to our residents across the whole of our operating area.
Welcome
Thank you for your interest in L&Q and in the role of Director of Maintenance.
L&Q is one of the UK’s leading housing associations and developers. We house around 250,000 people, primarily across London, the South East and North West of England. Our vision is that everyone deserves a quality home that gives them the chance to live a better life.
In April 2021, we published our five-year corporate strategy – Future Shape – which put residents at the heart of our business and laid the foundations for tackling some of the biggest issues ever faced by the housing sector. Our focus is on investing in the safety of residents and colleagues, investment in existing homes, and on delivering reliable, repeatable and consistent services.
The role of Director of Maintenance is a fantastic opportunity to ensure that L&Q’s 250,000 residents are safe, warm and proud of their home. Residents are at the heart of our service; we are looking for someone who is genuinely driven by delivering great service and who can inspire their teams to do the same.
You will be a visible and adaptable leader who collaborates effectively with peers across the whole organisation. Building positive and effective relationships across L&Q and externally are critical to the success of this role. This role will see you maximise productivity within Direct Maintenance through developing a strong people strategy, leading and motivating people to deliver a service which puts residents first, ensures value for money and increases resident satisfaction. You will instil a strong performance management culture which robustly monitors sub-contractors and strives towards continuous improvement.
We need a leader who will deliver a resident focused approach and develop the culture within Direct Maintenance, where there is an absolute focus on turnaround and first-time fix. I am proud to say that as an employer we are an organisation that cares about the happiness and wellbeing of our residents and our employees, and we approach everything we do with energy, drive, determination and enthusiasm.
If you would like to be part of our journey, we’d like to hear more about you.